The Spice Journal visit to McDonalds
To verify the complaints we received about McDonalds one of our representatives visited the Kollipitiya outlet in Colombo and ordered two apple pies and a coffee.
Clerk – you want milk coffee or black coffee
TSJ – I don’t like milk coffee, please give me black coffee with milk on the side
Clerk – we cant do that (checks with her superior to verify) – I can give you milk on the side but I have to charge you Rs 100/ extra for the milk
TSJ – forget it, cancel my order
We invite the McDonalds organization in Colombo to explain how they justify charging Rs 100/ for a shot of milk. This does not happen anywhere else in the world – does it?